Potbelly Sandwich Shop Phone Numbers and Emails

Toll-Free Number:

  • (888) 914-9661
    Privacy Inquiries

Potbelly Sandwich Shop Emails:

Customer Service
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Contact Information

Potbelly Sandwich Shop Website:

Potbelly Sandwich Shop Help Center:

Corporate Office Address:

Potbelly Sandwich Shop
111 N. Canal St. Suite 325
Chicago, Illinois 60606
United States

Potbelly Sandwich Shop Rating Based on 103 Reviews

Rating details

2.3
more details
Customer service
Value for money
Product or Service Quality
Quality of Food

Rating stats

Rating trend

How Good is Potbelly Sandwich Shop's Customer Service?

Sheela C Iwa
Sheela C Iwa
Feels Disappointed | Jun 20, 2023

I downloaded the potbelly app. When opened the app and started online order. After I entered all the information, I keep getting pop-up message saying (bad request). I tried many times and get the same message. I end up going the long way which through potbelly website was only I can order. Because doing this way I didn't get any deals or discount or able to use promo code if there was one. Very disappointed and don't know if I'm ever going order again.

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Mark S Toq
Mark S Toq
Feels Disappointed | Mar 02, 2023

I am a long time Potbelly customer. I have left voicemails with your customer service number and have not received the courtesy of a response.
I even called the store in evergreen Park where the fraudulent charges were made, left a message, and have not received a return call from the store either. There are still fraudulent charges from Potbelly on my credit card. Potbelly should remove these charges, but has not done so. I am going to dispute these charges and then I will never be a Potbelly customer again.

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Edlin Uvm
Edlin Uvm
Feels Satisfied | Jan 25, 2023

It was lousy and useless. No human being, plus it kept asking me to log in with a PIN - no idea what that means.

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Nikkita Ram
Nikkita Ram
Feels Disappointed | Dec 13, 2022

Over nasty store will never go back

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Dennis S Ctv
Dennis S Ctv
Feels Disappointed | Nov 04, 2022

The food is usually fantastic but the manager of the gaithersburg location is rude..lacks empathy and should not be managing any retsli business serving customers in america

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George O Wqv
George O Wqv
Feels Disappointed | Oct 12, 2022

When I drove to that Morrisville shop, employees offered a feeble excuse for not answering the phone, an intrical part of your “ you must call the store to cancel on line orders” policy. Then, ignoring my repeatedly requested 3:15 pick up, hurriedly filled my order. I took the order home and stuck it in my fridge to eat after 3:15. The sandwiches suffered due to this and our meal was more somber than joyful.

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Summary of Potbelly Sandwich Shop Customer Service Calls

542 TOTAL
CALLS
00:26 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Potbelly Sandwich Shop?

Payments and Charges Question:

  • “False charge”
  • “Payments”
  • “Charged twice for an online order”

Employment Question:

  • “Payroll”
  • “I need my 2022 W2 forms”
  • “Report employment”

Staff Question:

  • “Horrible service”
  • “Manager”
  • “Bought a sandwich today was disappointed in the way it was made as for my money back manager said he couldn't give it to me”

Product/ Service Question:

  • “Nails found in food”
  • “Food sucks”
  • “Hair in food nasty store”

Request for Information Question:

  • “Complaint about app”
  • “Looking for store 232 location”
  • “How to check giftcard balance”

Refund Question:

  • “Refund”
  • “Refund because I paid and never got my food.”
  • “Refund for order that was canceled because shop didn't ready at time promised”

Account Question:

  • “Points not added to account”
  • “Account”
  • “Account hacked and charged”

Shipping and Delivery Question:

  • “Quistion about size”
  • “Didn't get rewards”
  • “Any purchase, get 500. i did not get points.”

Cards Question:

  • “Gift card issue”
  • “I'm glad you guys brought back the postcard me sandwich the only downfall is Getting the customer know there's 2 different types of mustard I prefer regular American yellow mustard and didn't know about the other mustard which I would I was a bit dis”
  • “Gift card won't work”

Website/ Application Question:

  • Website not working - can't place order!!!
  • “Potbelly website issues”
  • “YOUR ONLINE SITE DOESNT WORK AND CHARGED TWICE!!”

Activation/ Cancellation Question:

  • “To cancel a botched order on an unfriendly Potbelly website.”
  • “My order was cancelled from the Potbelly Shop on Roosevelt Road in Glen Ellyn: they cancelled my order and won't give me my money back”

Other Question:

  • “Employee complaint”
  • “Franchise information”
  • “Dissatisfaction at the highest leave”

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