Potbelly Sandwich Shop

On 8/22 at 5:37pm, we ordered a Lucky 7 sandwich and Mediterranean sandwich for take out from Burlington MA store Lucky 7 has 7 different meats but they us a sandwich bread with just lettuce and onions but charged us the full price for Lucky 7. I tried calling the store but nobody picked up.

the general customer service number is useless as well since they ask us to fill out forms and say we will call back but nobody called back. After few days I called the store again and the store person picked up the phone. I explained the situation and she said we will get refund but it has been more than a week and no result. I am really mad at this situation.

How can you give the customer bread with some lettuce and onions and charge them $13.15. The Mediterranean sandwich was not made with grilled chicken as requested instead they put cold cut Turkey. If a sandwich shop cant make the basic sandwich correctly, then whats the point of it being open? The shop or the customer service dept dont even have the courtesy to reply or call back when we try to reach them.

I would like to get this matter to noticed and my money refunded. Its a useless shop which doesnt even stay open as per the timings listed on the website. I dont ever want to go there again. Please send me the refund ASAP.

I have pictures of the sandwich in case u want to see it. Online order number 206159****963****.

On 8/23/23 at approximately 1:10pm. I went to the Potbelly Sandwich Shop at 32457 Gratiot Ave.

Roseville, Michigan to order a meal. On Friday 8/18/23 I had surgery so I could not cook and needed a meal, since I had visit this location the day before and had such a good experience and enjoyed the meal I decided to purchase another meal today. I drove up to the drive thru window and started placing my order...I ordered the same thing I had ordered the day before...as I was placing my order the person taking my order ask me what my order was as though she didn't hear it, I repeated my order only this time "I spoke a little louder so she could here me" ( org tuna salad, on flat bread with cheddar cheese, lettuce, onion and a cup of baked potato soup) she then gave me my total ($15.79 approx.) I then told her I had just order the same thing the day before and why was the cost more? she then yelled out you ordered double cheese, I stated that I didn't order extra cheese, the next thing I knew she was yelling at me saying "who you yelling at" I'm saying what are you talking about?

Next she's says pull up to the window, then she turns around and say I'm coming out! Now I'm really not believing what I'm hearing, so I hear this voice outside the restaurant side door and it's her, so I pull up just pass the speaker and this young lady standing outside just yelling at me I'm not gone serve you, so I'm asking her for the manager, she claims to be the manager, I then drove around to the front door and went inside the store to locate the manager, I walked over to another associate and ask for the manager, the associate claims this lady was the manager, I then told the "SO CALL MANAGER THAT SHE HAS NO CUSTOMER SERVICE SKILLS" I asked her to give me the name and number of her boss, which she would not do! The so call manager proceeded to call the police on me telling them I was yelling at her.

This is very sad that Potbelly's would have such an immature, unprofessional person in charge of anything let a lone a store! Your company needs to stop putting kids in your stores in a leadership position with NO CUSTOMER SERVICE SKILLS!

I order small chicken pot pie soup the manager took my order and issue my food when l ate too table spoon of my soup l noticed that he did not filled it up to the top so l went back to the unperfersonal manager l kindly told him that he did not filled my soup up to the top and on top of it it wasn't no meat in my soup when l took the soup back to him he went off on me saying I'm tried of you,you always come in here and start something which is a lie he doesn't even no me l haven't been here in months I'm spending my money if l not satisfied with my order then that's what I'm suppose to do let the manager know Miatta does not know how to communicate with customer he is very unperfersonal he's needs management training

My friend and I had lunch at the Pot Belly located at 4023 Summit Plaza Drive, Louisville, Kentucky 40241 on Friday, August 4, 2023, at approximately 1:00 p.m. We were not sure we had made a good choice upon entering as the restaurant at first glance did not appear to be very clean.

We decided to stay and placed our order.

It took us a while to find a table that was sort of clean enough to sit at. Upon receiving our food, her sandwich was okay, except for the bread being burnt. My sandwich had meat on only one half, and was also burnt. As it started to get busy, we just decided to write it off as a bad experience and not complain, just leave.

All the while we were there, however, we realized that our initial assessment of not very clean was more accurately, outright filthy.

The walls, the chairs, the tables, all had dried food and dirt stuck to them. I had the misfortune of using the restroom before we left, and wish I hadnt. It was worse than a country roadside gas station restroom.

As we were leaving, my friend approached the manager and very politely made him aware of the condition of the restaurant. While talking to him she observed the area behind the counter where the food was prepared and spoke to him about how uncomfortable it made her to see the filth back there, knowing thats were our food came from.

The manager spoke not ONE word to her, he let her speak and when she was finished he turned away to one of his employees and just staring shaking his head.

I just want you to be aware of this situation.

The Paddock Shopping Center is a lovely place to shop and visit and one would expect that the restaurants located within would be held to the same standard. I guarantee you I will never visit another Pot Belly Sandwich Shop.

In relating our experience to another friend, she commented that she would never eat there and that many other people she knew also would not. It appears it has earned a reputation in the neighborhood.

Anyway, like I said, I just thought you should know how your franchise is being represented in my community.

soup was too few yesterday. another 2 time was good quantity, then ordered again 3rd time, it was really few quantity.

the situation, it was difficult to claim it.

It disappointed a lot, i think that it was not correct as we paye.

this happen during my specially visit in Ann Abor USA , so I was sad for this remember. I can not trust this shop for come again.

Could you refund this fee of soup ? I still remember as sad story .

Also , I annoyed for , a stuff gave to me big size of sandwich, although I ordered skinny size .

She said , because someone cancel it ( big size , same sandwich) . But , it is not good for clients .

Someone who ordered small , we would like have this product .

I dont want to get something replacement by cancellation of someone else . It looks a little lazy of stuff , rude .

No direct person resolve the issues. Trouble taking online order.

Don't know what I'm doing wrong. Message keep saying (bad request). I've followed all instructions that I understood as my knowledge. Please help.

Can't show you the proof or the receipt because it let me enter anything. I called them on the phone explain the online issues. She took my order. Then she tells me that they don't deliver.

I have no way to get there nor do have anyone closer to pickup. I don't drive due to my disability. All she did apologize.

I told her I wouldn't be ordering from anymore even though it's my favorite places for sandwiches. Both of our losses.

I ordered a chocolate shake this morning around 9 am, in the online ordering system, to be delivered at 11 am. When my order was dropped off, the delivery person forgot to include the chocolate shake, but included the straw and the cookie.

Also, I had ordered two chocolate cookies, but received one brownie and one chocolate cookie instead. I called the store to see what they could do. I spoke to a male employee, who said that there wasn't much that he could do besides refund the shake. Furthermore, I asked for the entire order to be refunded.

He said that he was the store manager and that there was no one higher that I could speak with. The issue here is that I spent $6.00 on a tip, thinking about the employee delivering the meal and how they are taking their time to put together and deliver the meal for me. Apparently, whoever put together the meal either forgot the shake or the driver decided to drink the shake for refreshment. I don't have a tracker to figure it out.

Why spend so much money on a meal and tip if it's not accurate when delivered. Makes sense to not order food online from the store ever again.